Business Digital Banking Upgrade
Providing your business with a fast, simple, and secure digital banking experience is a priority at Iowa State Savings Bank. That’s why we’re upgrading our Business Online Banking to an enhanced Business Digital Banking platform.
First-Time Login Instructions in New Platform (on May 20):
Note: Your previous login URL will not redirect. You must log in through Iowa State Savings Bank's website.
- Visit www.issbbank.com.
- Click the arrow next to "Login".
- Click on “Online Banking” and select “Business Digital Banking”.
- Enter your current User ID and click “Forgot Password”.
- Enter User ID, Last Name, Email Address AND Mobile Phone. All information must be entered and match our records to proceed.
- Verify your identity by selecting one of the following options: text, call or email to receive your confirmation code.
- Set a new password.
- Accept the Terms & Conditions.
- Soft token users will be prompted to download the new FI Digipass app to complete login process.
- Open the DigiPass app and scan the on-screen image to generate a One-Time Passcode
- Enter Passcode
- Click Continue
- Scan the second on-screen image
- Click Continue
- Hard token users can continue to log in using your existing token.
- Activate your token by entering your serial number on the back of the token
- Use your token to obtain a one-time passcode
- Enter the passcode in the one-time passcode box
- Click submit
Note:
- A four-digit PIN is no longer required at login. You will use your username and password to login.
- Login authentication is risk-based and one-time passcodes (OTP's) may not be required.
Conversion Timeline:
| Monday, May 18 | Tuesday, May 19 | Wednesday, May 20
Live Day |
|---|---|---|
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By 5:00 pm:
6pm and later
No access to Business Online Banking |
ALL DAY
No access to Business Online Banking |
9:00 am
We are live on the new Business Digital Banking Platform
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Key Action Steps for Business Customers:
As we transition from our current Business Online Banking system to our new Business Digital Banking platform, we will be sharing important updates and guidance to help ensure a smooth transition.
Please review the table below for key action items and check back regularly as additional steps will be added.
You will also receive email communications from us with updates and reminders throughout the coming weeks. Please whitelist news@issbbank.news to ensure you don't miss any communications.
| Topic | Action Step | Link or Resource | Completion Due Date |
|---|---|---|---|
ACH's
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Check back here for instructions for setting up ACH Templates in Business Online Banking | Before conversion |
Transfers
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N/A |
How to send and Approve ACH's:
ACH's can be sent as One-Time Payment, ACH Batch Import (NACHA File), Import File (Non-NACHA), or using an ACH Template and scheduling a recurring batch.
Video Tutorials:
To help you prepare for use of the new Business Digital Banking platform, we recommend you view the videos below, depending on the business services you utilize. These videos provide step-by-step instructions on navigating the system.
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What's New?
Our Business Digital Banking platform combines the services you rely on with new powerful tools to streamline your business banking, including:
- Business Bill Payment - Coming Soon
- Mobile Banking with Mobile Deposit
- QuickBooks DirectConnect and WebConnect
- Positive Pay with Payee Match (single sign-on from within the new platform post-conversion)
- Wire Processing
- Real-Time Alerts
Need Assistance?
We are here to help guide you through the transition.
- Contact us at 641-782-1060
- Email us at BusinessBanking@ISSBbank.com
Frequently Asked Questions
The new Business Digital Banking experience will go live on May 20th. Access will be temporarily unavailable during the transition between May 18th at 6:00 pm and May 20th at 9:00 am. Please ensure you have completed any necessary action steps by May 18th at 6:00 pm
To give your business a faster, simpler, and more secure banking experience complete with new tools that save you time, protect your accounts, and make managing your finances easier than ever.
Your username will remain the same, however, you will need to reset your password upon the initial login to the new platform. See below for instructions:
- Visit www.issbbank.com
- Click the arrow next to "Login"
- Click on “Online Banking” in the login box and select “Business Digital Banking”
- Enter your current User ID and click “Forgot Password”
- Reset your password and complete multi-factor authentication (MFA) setup
- Complete the registration process using your token.
Hard Tokens - If you currently have a hard token, you will continue to use this same token. During your first login, you will be prompted to register and activate the token.
Soft Tokens - If you are currently using a soft token on your phone, please download a new Digipass app and follow to the login instructions on the Resource webpage above.
iPhone Users - FI Digipass App - App Store
Android Users - Digipass - Apps on Google Play
If you currently use Remote Deposit Capture, the URL and login credentials will remain unchanged.
If you currently use Remote Deposit Capture through Business Online Banking, you will access it through the new Business Digital Banking platform, under the DEPOSITS tab.
Once conversion is complete, you can set-up real-time notifications in the new platform. Click on your name in the upper right-hand corner, click Settings, click Advanced Alerts.
24 months of transaction history will convert to Business Digital Banking.
You'll have access to 18 months of account statements once the new system is live.
Yes, you will be able to view the front and back of check images, and deposit images within your transaction history. Front images will also continue to be included in your monthly account statements.
