Report a Lost or Stolen Debit Card
If your debit card is lost or stolen, you can take action right away.
Step 1: Turn your card off
Log in to online or mobile banking and open Card Management. From there, you can turn your card off right away and review recent transactions.
CTA Link: Go to Card Management set up button to lead to online banking or mobile app depending where they are viewing the site from
Step 2: Report your card
Contact us to report your card as lost or stolen.
Phone icon: 641-782-1000
Step 3: Review recent transactions
Review your recent activity for transactions that you don’t recognize. If something doesn’t look right, note the details and start a dispute online or call us.
What happens next
- We make sure your account is secure
- We’ll walk through any transaction that needs a closer look
- A replacement card will be ordered and the next steps explained
Need help?
Complete our contact form and we will follow up during business hours.
