How to Check Whether a Familiar Caller or Message is Real

Pause Before You Trust

A familiar name can make a request feel trustworthy. Scammers take advantage of that by pretending to be your bank, a family member, or someone you work with. Before sharing information or sending money, confirm the request through a separate contact method.

A caller says they are from your bank

Someone may claim there is suspicious activity on your account and offer to help. If the call is unexpected, hang up and contact your bank using the number on your statement or official website. Iowa State Savings Bank will never ask for sensitive information through email, text message, or an unsolicited phone call.

A family member appears to need urgent help

A caller may claim a loved one has been in an accident or needs money immediately. Call that person at the number you already have. If you cannot reach them, contact another family member who can help confirm the story before you pay.

The name or number looks familiar

Caller ID can be changed to display a trusted name or number. Scammers can also imitate an email address or use a compromised account. The information on your screen is not enough to confirm who is contacting you. Start a separate conversation using contact information you already trust.

The voice sounds like someone you know

Artificial intelligence can be used to imitate a person's voice. A convincing voice does not confirm that an emergency is real. End the call and reach the person through their usual number. If a message from a coworker asks for an unusual payment, confirm it directly with them before acting.

If someone claims to represent Iowa State Savings Bank and you are unsure, call us directly at 641-782-1000. We can help you check the request. If you already shared information or sent money, let us know as soon as possible.