Protect Your Personal Information From Scammers

Pause Before You Share

A caller may say they need to confirm your identity or help with an account problem. Before providing any information, consider who started the conversation and how you know the person is legitimate. Personal details can help a scammer access your accounts or impersonate you.

Online banking login information

Keep your username and password private. Use a different password for each account so a stolen password does not put other accounts at risk. Iowa State Savings Bank will never ask for sensitive information through email, text message, or an unsolicited phone call.

Codes used to sign in

A one-time login code adds protection to your account. Enter it only in the official app or website when you are signing in. Do not read it to someone who calls unexpectedly or send it in response to a message claiming to be from your bank. A scammer may use that code to complete a login.

Social Security and account numbers

There are legitimate reasons to provide these details, such as opening an account. Make sure you are using a secure process with an organization you have verified. If an unexpected caller asks for them, end the call and contact the organization through a number you know is correct.

Answers to security questions

Public posts can reveal details such as a pet's name or where you attended school. Avoid sharing answers used to protect your accounts. If a service allows it, choose answers that others cannot easily discover and keep them in a secure place.

Details you post online

Review who can see your social media posts. Birthdays, family relationships, and other personal details can help someone make a false story sound convincing. Be selective about what you share, including in quizzes or posts asking personal questions.

If you think you shared banking information with a scammer, contact Iowa State Savings Bank promptly. You do not need to wait for an unfamiliar transaction to appear before reaching out.