Business Digital Banking Upgrade

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Providing your business with a fast, simple, and secure digital banking experience is a priority at Iowa State Savings Bank. That’s why we’re upgrading our Business Online Banking to an enhanced Business Digital Banking platform.

This upgrade brings a suite of powerful new features, including a Business Mobile Banking App, Business Bill Pay, Wires, and additional tools to help you manage your finances with greater ease, flexibility, and convenience.

Key Action Steps for Business Customers:

As we transition from our current Business Online Banking system to our new Business Digital Banking platform, we will be sharing important updates and guidance to help ensure a smooth transition.

Please review the table below for key action items and check back regularly as additional steps will be added. The conversion timeline will be added to this page in the near future.

You will also receive email communications from us with updates and reminders throughout the coming weeks. Please whitelist [email protected] to ensure you don't miss any communications.

Topic	Action Step	Link or Resource	Completion Due Date
Contact Information	Please ensure your contact information is up to date prior to conversion. This information will be used for multi-factor authentication (MFA) during your first login on the new platform.	Contact Form	Before conversion
ACH's ACH templates WILL migrate. Recurring and scheduled ACH batches WILL NOT migrate. Uploaded NACHA files do not need templates created.	Set-up ACH templates in Business Online Banking before conversion (if you are currently using recurring or copied batches). To save existing history, export ACH History prior to conversion.	Instructions for setting up ACH Templates in Business Online Banking	Before conversion
Transfers Recurring and scheduled internal transfers WILL migrate.	None		N/A

Topic

Action Step

Link or Resource

Completion Due Date

Contact
Information

Please ensure your contact information is up to date prior to conversion. This information will be used for multi-factor authentication (MFA) during your first login on the new platform.

Contact Form

Before conversion

ACH's

ACH templates WILL migrate.
Recurring and scheduled ACH batches WILL NOT migrate.
Uploaded NACHA files do not need templates created.

Set-up ACH templates in Business Online Banking before conversion (if you are currently using recurring or copied batches).
To save existing history, export ACH History prior to conversion.

Instructions for setting up ACH Templates in Business Online Banking

Before conversion

Transfers

Recurring and scheduled internal transfers WILL migrate.

None

N/A

What's New?

Our Business Digital Banking platform combines the services you rely on with new powerful tools to streamline your business banking, including:

Business Bill Payment - coming soon!
Mobile Banking with Mobile Deposit
QuickBooks DirectConnect and WebConnect
Positive Pay with Payee Match (single sign-on from within the new platform post-conversion)
Wire Processing
Real-Time Alerts

Need Assistance?

We're here to help guide you through the transition.

Contact us at 641-782-1060
Email us at [email protected]

Frequently Asked Questions

- Why is Iowa State Savings Bank upgrading to a new digital banking platform?
- To give your business a faster, simpler, and more secure banking experience complete with new tools that save you time, protect your accounts, and make managing your finances easier than ever.
- When will the upgrade happen?
- The new Business Digital Banking experience will go live on May 20th. Access will be temporarily unavailable during the transition between May 18th at 6:00 pm and May 20th at 9:00 am. Please ensure you have completed any necessary action steps by May 18th at 6:00 pm
- How many months of transaction history will be available?
- 24 months of transaction history will convert to Business Digital Banking.
- How many months of statements will I be able to view in the new platform?
- You'll have access to 18 months of account statements once the new system is live.
- Will I be able to see check and deposit images?
- Yes, you will be able to view the front and back of check images, and deposit images within your transaction history. Front images will also continue to be included in your monthly account statements.
- What are my user credentials for the new Business Digital Banking platform?
- Your username will remain the same, however, you will need to reset your password upon the initial login to the new platform. See below for instructions:
  - Visit www.issbbank.com
  - Click “Online Banking” in the login box and select “Business Digital Banking”
  - Enter your current User ID and click “Forgot Password”
  - Reset your password and complete multi-factor authentication (MFA) setup
  - Complete the registration process using your token.
- Will I continue to use the same token for multi-factor authentication during the login process?
- Hard Tokens - If you currently have a hard token, you will continue to use this same token. During your first login, you will be prompted to register and activate the token.
  
  Soft Tokens - If you are currently using a soft token on your phone, please download a new Digipass app and follow to the login instructions on the Resource webpage above.
  
  iPhone Users - ‎FI Digipass App - App Store
  Android Users - Digipass - Apps on Google Play
- How to I set-up real-time alerts and notifications in the new platform?
- Once conversion is complete, you can set-up real-time notifications in the new platform. Click on your name in the upper right-hand corner, click Settings, click Advanced Alerts.
- Will my login to Remote Deposit Capture change?
- If you currently use Remote Deposit Capture, the URL and login credentials will remain unchanged.
  
  If you currently use Remote Deposit Capture through Business Online Banking, you will access it through the new Business Digital Banking platform, under the DEPOSITS tab.

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