Greg and Stephanie Anderson are new customers to ISSB. Read how our mortgage process exceeded their expectations.
“We know Roger Lanning from around the community. We appreciate his involvement in the community and knew he would be trustworthy. So, when we were ready to refinance our home, we approached Roger and ISSB.
The best part was that we worked with the same person start to finish and they completely exceeded our expectations. The process was easy. We had one meeting at ISSB. They had everything laid out and explained the steps, then contacted us when needed. Their staff was relatable and easy to talk to.
Previously, we worked with large, national banks and their process was rough. We heard the same thing, “we don’t close many homes in Iowa”. We worked with a different person every time, they were unfamiliar with our area, and we had to explain our story over and over again.
Iowa State Savings Bank made us feel very comfortable and understands our needs. The rates are actually better than national banks and the fees were pretty low.
The process was quick and seamless. From start to finish, we were done in a month. It was done when they said it would be done. We’ve never experienced that before.
It was the best mortgage experience we've had.”
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NMLS# 421412. Roger Lanning, NMLS# 544110